# Add a team member

> Give your staff their own BCL login with a role and the permissions they need, and change or remove access later.
>
> Source: https://docs.bcl.my/add-team-member/

Give each person who works in your BCL account their own login. You add them on the **Team Members** page and choose what they can do. Only admins can add team members.

## Add a member

Have the person's name and email address ready, then:

1. Click your company name at the bottom of the sidebar to open the Account Menu.
2. Under **Team**, click **Team Member**. You can also go to **Team** → **Team Members** in the sidebar.

   *(Screenshot: The Account Menu open above the account card, with Team Member highlighted)*

3. The **Team Members** page lists everyone in your account. Click **Add Team Member**.

   *(Screenshot: The Team Members page with the Add Team Member button highlighted)*

4. A panel opens on the right. Under **Account Details**, fill in **Name**, **Email** and, if you like, **Mobile Number**.
5. Choose a **User Role**: **Admin**, **Team** or **Crew Event**. See [Team roles and permissions](/team-roles/).

   *(Screenshot: The Add Team Member panel with a name and email filled in and User Role set to Team)*

6. For the **Team** role, two more fields appear. In **Portal Key**, choose one or more Bayarcash portals for this person's sales. In **Require Portal Key**, keep your portal setting or choose **Required** or **Optional**. See [Choose a Bayarcash portal key](/bayarcash-portal-key/).
7. Set a **Password** of at least 8 characters.
8. For the **Team** and **Crew Event** roles, turn on the permissions this person needs. An area's create, update and delete switches only work once its view switch is on.

   *(Screenshot: The Transaction Permissions and Payment Form Permissions switches, with Can View Payment Forms highlighted)*

9. Click **Create**.

   *(Screenshot: The bottom of the Add Team Member panel with the Create button highlighted)*

BCL shows **Member added**. Give the person their email and password so they can sign in.

## Change or remove a member

Each member's row on **Team Members** has an **Edit** button to change their details, role or permissions. Admins also see **Impersonate** on other members' rows. See [Team roles and permissions](/team-roles/).

The actions menu at the end of the row has more options:

- **View Details** to see their role, portal keys and permissions.
- **Magic Login** to create, view or revoke a sign-in link that needs no password.
- **Change password** to set a new password for them.
- **Remove** to delete their login. BCL asks you to confirm first. You cannot remove the team owner or yourself.

*(Screenshot: The actions menu open on a Team member's row, showing View Details, Magic Login, Change password and Remove)*

The **2FA** column shows which members turned on two-factor sign-in.

## Common issues

### Why does BCL not let me remove a team member?

BCL does not delete a member who has live payment transactions, so your sales records stay complete. You also cannot remove the team owner or your own login.

### My staff forgot their password. What do I do?

Open Team Member, open the actions menu on their row and choose Change password. You can also choose Magic Login to create a sign-in link that needs no password.

### Which role do I give my staff?

Admin for someone who runs the whole account, Team for staff who handle only what you allow, and Crew Event for people who only check in event attendees. See Team roles and permissions (/team-roles/).