# Send class tips after a booking

> An automation that emails customers who book one particular service what to bring and how to prepare, using a Booking Service ID condition.
>
> Source: https://docs.bcl.my/automation-booking-instructions/

BCL already confirms each booking and reminds the customer before it. What it cannot know is what your customers should bring or do beforehand. This automation sends those tips to everyone who books one particular service, right after they pay.

## What you need

A booking form and the service the tips are for. The example uses the demo service "Latte Art Class" on the form "Book a Latte Art Class".

## Build it

Start from a blank automation (see [Create an automation](/create-automation/)):

1. Go to **Automations**, click **New Automation**, name it "Latte Art Class Prep" and click **Create**.
2. Click **Add Node** and pick **Payment Successful**. Double-click the trigger, set **Payment Source Type** to **Booking Form** and click **Save Trigger**.

   *(Screenshot: Payment Successful Trigger Settings with Payment Source Type set to Booking Form)*

3. Click **Add Node** and pick **Condition**. Double-click it and set:

   | Field | Choose |
   | --- | --- |
   | **Condition Name** | Latte Art Class? |
   | **Field** (after **Add Condition**) | **Booking Service ID** |
   | **Operator** | **Equals (=)** |
   | **Value** | Your service, such as **#1 - Latte Art Class** |

   Click **Save Condition**.

   *(Screenshot: Condition Settings with Booking Service ID equals Latte Art Class)*

4. Click **Add Node** and pick **Send Email**. Double-click it, fill it in as below and click **Save Email**.

   | Field | Enter |
   | --- | --- |
   | **Action Name** | Class prep tips |
   | **Recipient Email** | `{email}` |
   | **Email Subject** | Getting ready for your Latte Art Class |
   | **Email Content** | The message below |

   ```text
   Hi {name},
   Thank you for booking the Latte Art Class (booking {order_number}).
   To get the most from the class:
   Arrive 10 minutes early so we can start on time.
   Wear something you do not mind getting a little milk on.
   Your booking details and check-in QR code are in your booking confirmation email.
   See you at the bar,
   {business_name}
   ```

   *(Screenshot: Email Action Settings with the class preparation tips)*

5. Click **Update Automation**.

The finished workflow:

*(Screenshot: The workflow canvas with Payment Successful, Latte Art Class? and Class prep tips)*

Bookings for other services stop at the condition, so only Latte Art Class customers get this email.

## Test it

Check the recipe with a test run before you rely on it:

1. Book the service on your booking form in Test Mode and pay.
2. Open the automation and click **Overview**. The booking shows in **Execution History**; a delivered email shows as **Completed**. A booking for another service shows as **Skipped**.

   *(Screenshot: Execution History with the run for the test booking highlighted)*

## Tips

A few ways to get more from this recipe:

- **Use one automation per service.** It keeps each message specific. For tips shared by all services, drop the condition.
- **The same condition works for products and tickets.** Use **Product ID** or **Ticket ID** to send item-specific instructions after a payment or event form.
- **Leave dates to BCL's booking emails.** They already carry the date, time, staff and QR code.

## Common issues

### Can an automation remind customers the day before their booking?

No. A delay can only wait a fixed time after the booking or until one fixed date. BCL's booking emails already include reminders 1 day and 1 hour before each booking; check them on your booking form's Notifications page.

### Can I show the booking date and time in the automation email?

Not with a variable: the booking date and time are not passed to automations. The booking confirmation email BCL sends already has them, so point the customer to it.