# Send the tracking number when an order ships

> An automation that emails the customer the courier and tracking number as soon as a shipment with a tracking number is created for their order.
>
> Source: https://docs.bcl.my/automation-shipping-update/

Customers who can track a parcel ask "where is my order?" far less often. This automation emails the courier name and tracking number the moment a shipment is created for an order, for every form that ships goods.

## What you need

Orders that get their tracking number from BCL: a courier integration such as [EasyParcel](/easyparcel/), with shipments created from **Transactions**. The trigger does not fire for tracking numbers you send customers by other means.

## Build it

Start from a blank automation (see [Create an automation](/create-automation/)):

1. Go to **Automations**, click **New Automation**, name it "Shipping Update" and click **Create**.
2. Click **Add Node** and pick **Order Shipped**. It has nothing to set: double-click it to read "This trigger applies to all orders with tracking numbers from any source." and click **Save Trigger**.

   *(Screenshot: Order Shipped Trigger Settings saying the trigger applies to all orders with tracking numbers)*

3. Click **Add Node** and pick **Send Email**. Double-click it, fill it in as below and click **Save Email**.

   | Field | Enter |
   | --- | --- |
   | **Action Name** | Shipping update |
   | **Recipient Email** | `{email}` |
   | **Email Subject** | `Your order {order_number} is on the way` |
   | **Email Content** | The message below |

   ```text
   Hi {name},
   Good news: your order {order_number} has been shipped.
   Courier: {courier}
   Tracking number: {tracking_number}
   Items: {items_summary}
   Delivering to: {address}
   Thank you,
   {business_name}
   ```

   *(Screenshot: Email Action Settings with the courier and tracking number variables)*

4. Click **Update Automation**.

The finished workflow:

*(Screenshot: The workflow canvas with Order Shipped connected to Shipping update)*

**Order Shipped** has every payment variable plus two of its own:

| Variable | Shows |
| --- | --- |
| `{courier}` | The courier's name |
| `{tracking_number}` | The tracking number |
| `{items_summary}` | The items on one line, such as 2x House Blend 250g |
| `{address}` | The delivery address |

## Test it

Check the recipe with a test run before you rely on it:

1. Create a shipment for a test order through your courier integration.
2. Open the automation and click **Overview**. The shipment shows as a run in **Execution History**; a delivered email shows as **Completed**.

## Tips

A few ways to get more from this recipe:

- **Send it on WhatsApp too.** A **Send Wabot** or **Send WasapBot** step with `{phone}` and a one-line message gets read faster than email.
- **Add the courier's tracking page.** Type the courier's tracking address into the message, such as the Poslaju or J&T tracking page, so customers know where to paste the number.
- **Check your courier's own notices.** Some courier integrations can also message customers; turn one off so customers do not get the same news twice.

## Common issues

### When does the Order Shipped trigger fire?

When an order gets a tracking number through a courier integration, for example when you create the shipment in BCL. Changing the tracking number later fires it again.

### Can I limit Order Shipped to one form?

The trigger has no form filter. Add a Condition with Form Name (ID) after it to limit the message to certain forms.