# Create booking services

> Create the services customers can book - choose one of the five service types, then set the price, duration, capacity, staff and booking rules.
>
> Source: https://docs.bcl.my/booking-services/

A service is what a customer books: a latte art class, a haircut, a table for four, a museum ticket or a room. Each service has a type, a price, a duration and a capacity. You then add services to a booking form.

## Before you start

For an **Appointment** service, add the employees who deliver it first. See [Add booking staff](/booking-staff/). Other types do not need staff.

## Create a service

Every service is set up on the same page, with six tabs on the left:

1. Go to **Bookings** → **Services** and click **New booking service**.

   *(Screenshot: The Booking Services list with the New booking service button highlighted)*

2. On the **Details** tab, enter a **Service Name** and choose a **Service Type**. Click **Guide** next to the field for a side-by-side comparison of the types. **Notes** and **Service Image** are shown to customers when they choose a service.

   *(Screenshot: The Details tab with the Service Type field highlighted, set to Appointment)*

3. On the **Pricing** tab, enter the **Price (RM)** and the **Duration** in minutes. **Sale Price (RM)** is optional. To charge more on weekends or at certain times, see [Set weekend and peak prices](/booking-pricing-rules/).

   *(Screenshot: The Pricing tab with Price (RM) and Duration highlighted)*

4. On the **Capacity & Staff** tab, fill in these fields:

   | Field | What to enter |
   | --- | --- |
   | **Slot Capacity** | How many bookings one slot can take. |
   | **Buffer Time** | Free minutes after each booking, before the next slot starts. |
   | **Category** | Pick one, or click **+** to add a new one. |
   | **Assigned Staff** | The employees who deliver this service. Required for Appointment services. |
   | **Capacity Mode** | **Individual (per staff)** or **Shared (single pool)**. See [Capacity and staff](#capacity-and-staff). |

   *(Screenshot: The Capacity & Staff tab with Slot Capacity and Assigned Staff highlighted)*

5. On the **Scheduling** tab, choose how far ahead customers can book and what they can change afterwards. See [Booking rules](#booking-rules) below.

   *(Screenshot: The Scheduling tab with Auto Confirm Booking highlighted)*

6. Click **Create Service**.

   *(Screenshot: The Create Service button highlighted at the top of the page)*

The **Guest Types** tab adds per-person prices, such as adult and child, and the **Add-ons** tab adds extras the customer can pick, such as an extra tasting cup. Both are optional.

## The five service types

The type decides what the customer chooses and how BCL counts capacity. The fields on the other tabs change with it:

| Service Type | How customers book | Priced |
| --- | --- | --- |
| **Appointment (Spa, Clinic, Salon)** | Service, then staff, then a time slot | Per booking |
| **Reservation (Table Booking)** | Date and time, then party size. No staff. | Per booking or per guest |
| **Ticket (Museum, Event, Tour)** | Date, then ticket types and quantity | Per ticket type |
| **Accommodation (Hotel, Homestay, Room)** | Check-in and check-out dates | Per night |
| **Court (Badminton, Tennis, Futsal)** | A court and time from a grid | Per slot |

## Capacity and staff

With **Individual (per staff)**, an Appointment slot with **Slot Capacity** 1 and three employees can take three bookings, one per employee. With **Shared (single pool)**, the same slot takes one booking in total, whoever delivers it. Use **Shared** when any of your staff can serve and you are limited by space, such as one treatment room.

For a class, raise **Slot Capacity** instead. The sample Latte Art Class has a capacity of 4, so four people can book the same 90-minute class.

## Booking rules

The **Scheduling** tab controls when customers can book and what they can change:

| Setting | What it does |
| --- | --- |
| **Advance Booking Days** | How many days ahead customers can book (30 by default). |
| **Booking Cutoff** | How many hours before a slot booking closes. |
| **Allow Same Day Booking** | Lets customers book for today. |
| **Auto Confirm Booking** | Confirms paid bookings automatically. Off: they wait as **Pending**. |
| **Coming Soon** | Shows the service but blocks booking. |
| **Allow Rescheduling** / **Reschedule Cutoff** | Lets customers move their booking, up to the cutoff. |
| **Allow Cancellation** / **Cancellation Cutoff** | Lets customers cancel, up to the cutoff. |

## Organise services into categories

On the **Booking Services** list, click **Categories** to add, rename or reorder categories in **Manage Service Categories**, then click **Save Categories**. Each service belongs to one category, shown under its name in the list.

## Tips

A few habits keep your services easy to manage:

- **Name services the way customers say them.** The **Service Name** is what customers see on the booking form, next to the price and duration.
- **Use Coming Soon to tease a new service.** Customers see it on the form but cannot book it until you turn **Coming Soon** off.
- **Switch a service off instead of deleting it.** On the service's edit page, turn off **Active** at the top. It disappears from your booking forms, and its past bookings stay as they are.

## Common issues

### Each session is 45 minutes and I need time to get ready before the next customer. Can I set that?

Yes. On the Pricing tab set Duration to 45, and on the Capacity & Staff tab set Buffer Time to 15. Slots then start every hour, with 15 minutes free between them.

### Do I have to confirm every booking myself?

No. On the Scheduling tab, turn on Auto Confirm Booking and paid bookings go straight to Confirmed. With it off, they wait as Pending until you confirm them.

### Can customers cancel or change the date themselves?

Yes. On the Scheduling tab, turn on Allow Cancellation and Allow Rescheduling, and set how many hours before the booking they must do it in Cancellation Cutoff and Reschedule Cutoff.