# Add booking staff

> Add the employees who deliver your booking services and set the days and hours each one works, so customers only see times they are free.
>
> Source: https://docs.bcl.my/booking-staff/

Employees are the people who deliver your booking services, such as a stylist, a therapist or a trainer. Each one has their own working hours, and BCL only offers customers the times when an employee is working. Appointment services need at least one employee.

## Add an employee

Add each person who takes bookings:

1. In the sidebar, go to **Bookings** → **Employees**.

   *(Screenshot: The Bookings menu in the sidebar with Employees highlighted)*

2. On **List Of Employees**, click **Add New Employee**.

   *(Screenshot: The List Of Employees page with the Add New Employee button highlighted)*

3. Under **Basic Information**, enter the **Name**. **Title/Position**, **Email** and **Phone** are optional. The email receives booking notifications for this employee.

   *(Screenshot: The Create Booking Staff panel with the Name and Email fields highlighted)*

4. Under **Working Hours**, switch on each day the employee works. Every day starts **Off**. When you switch a day on, **Start** and **End** appear, set to 09:00 AM and 05:00 PM. Change them to the hours this person works.

   *(Screenshot: Working Hours with Monday to Saturday switched on and the Monday row highlighted)*

5. Click **Create**.

   *(Screenshot: The Create button at the bottom of the panel highlighted)*

The employee now appears in the list. To let customers book them, add them to a service in **Assigned Staff**. See [Create booking services](/booking-services/).

> **Caution**
> An employee with every day **Off** can still be picked on the booking form, but no time can be booked with them. Times still look free, and the customer sees **Slot No Longer Available** when they try to pay. Always switch on at least one working day.

## Change working hours or details

To change an employee later:

1. Go to **Bookings** → **Employees** and click **Edit** on their row.

   *(Screenshot: An employee row in the list with the Edit link highlighted)*

2. Change their details or **Working Hours**. When you switch on a day while editing, check that **Start** and **End** are both filled in.
3. Click **Save changes**.

The list also shows how many **Services** and **Bookings** each employee has. When someone is away for a while, remove them from the service's **Assigned Staff** so customers cannot pick them, rather than delete them.

## How working hours limit bookings

BCL uses two sets of hours. The booking form has **Operating Hours**, and each employee has **Working Hours**. A time can be booked only when both are open and the employee still has room. For example, with a form open 09:00 AM to 06:00 PM and an employee working 09:00 AM to 05:00 PM, a 90-minute session that starts at 04:30 PM cannot be booked with that employee.

## Tips

Keep your staff and your form in step:

- **Match working hours to your form.** If your form opens until 06:00 PM, set employees' **End** to 06:00 PM too, or the last slots of the day stay empty.
- **Use a shared inbox for notifications.** If you want every booking email in one place, give employees an address your team checks, not a personal one.
- **Templates set hours for you.** Staff created by a booking form template get working hours copied from the template's opening hours, so check them rather than start from **Off**.

## Common issues

### I have three staff with different working hours. Can customers choose who they want?

Yes. Set each person's Working Hours on Bookings → Employees, assign them to the service in Assigned Staff, then set Staff Selection Mode on the booking form to Optional or Required.

### Why does my booking form say "Slot No Longer Available" when nobody has booked that time?

Check the employee's Working Hours. A new employee starts with every day Off, and a customer who picks that employee cannot book. Open Bookings → Employees, click Edit, switch on their working days and click Save changes.

### Does each employee get an email when someone books them?

Enter the employee's Email. BCL sends booking notifications to that address.