# Create a booking form

> Create the booking page customers use to pick a service, a time and pay - from scratch or from one of BCL's ready-made templates.
>
> Source: https://docs.bcl.my/create-booking-form/

A booking form is the page your customers open to book. They pick a service, a time and, if you allow it, a staff member, then pay online. You can build a form from scratch or start from a template.

## Before you start

The form offers services you have already created. Create them first, and for Appointment services add your employees too. See [Create booking services](/booking-services/) and [Add booking staff](/booking-staff/).

## Create a booking form

Set up the form tab by tab, then save it:

1. Go to **Bookings** → **Forms** and click **Create Form**.

   *(Screenshot: The Booking Forms page with the Create Form button highlighted)*

2. On the **General** tab, enter a **Title**. BCL fills in the **URL Slug**, which is the end of your form's link, such as `https://<your-subdomain>.bcl.my/booking/kopi-kampung-cupping-session`. Add a **Description** if you like.

   *(Screenshot: The Create New Booking Form page with Title and URL Slug highlighted)*

3. On the **Booking Setup** tab, choose the **Booking Type**, the **Staff Selection Mode** and the **Available Services**. Only services of the chosen type can be added.

   *(Screenshot: The Booking Setup tab with Booking Type, Staff Selection Mode and Available Services highlighted)*

4. On the **Payment** tab, choose at least one **Payment Option**, such as FPX, and a **Classification Code** for e-invoices, such as **022 - Others**. Both are required. **Portal Key** uses your account default unless you pick another. **Payment Mode** follows your account's Test Mode or Live Mode unless you change it here.
5. On the **Availability** tab, keep **Recurring schedule** and set your **Operating Hours**. Click a day, switch on **Open on** that day and set **From** and **To**. Click **Add Slot** for a break in the day, and **Add day off** for public holidays.

   *(Screenshot: The Operating Hours with Monday open from 09:00 AM to 06:00 PM and Sunday Off)*

6. Click **Add Booking Form**.

   *(Screenshot: The Add Booking Form button highlighted at the top of the page)*

BCL shows **Booking created** and opens the new form for editing.

**Form Settings**, **Appearance**, **Custom Fields** and **Miscellaneous** are optional. They cover the booking ID format, terms and conditions, images, extra questions and the page shown after payment.

## Staff selection modes

**Staff Selection Mode** decides whether customers pick an employee:

| Mode | What the customer sees |
| --- | --- |
| **Disabled (No staff selection)** | No staff choice. A **Staff Assignment** field appears: **Automatic (system assigns)** picks a free employee, **Manual (admin assigns later)** leaves it to you. |
| **Optional (Customer can choose or skip)** | A list of employees plus **No Preference**. |
| **Required (Must select staff)** | The customer must choose an employee. |

## Share your form

On the **Booking Forms** list, click **View Form** on the form's row to open the public page. Copy the link from your browser and share it, or use the **Embed Code** tab on the form's edit page to put it on your website.

*(Screenshot: A booking form row with the View Form link highlighted)*

Customers go through three steps: **Service**, **Schedule** and **Confirm**. They pay on the last step.

*(Screenshot: The public booking page with Latte Art Class selected and the Prefer a Staff Member choice)*

## Start from a template

BCL has 20 ready-made booking form templates, grouped as **Accommodation**, **Appointment**, **Class**, **Restaurant**, **Sport** and **Ticket**, for example Hair Salon, Restaurant Reservation, Badminton Court and Resort & Chalet. Each card shows how many services, staff and options it creates, with sample prices.

1. Go to **Bookings** → **Forms** and click **Templates**.
2. Pick a group or scroll through **All**, then click **Use Template** on the closest match.

   *(Screenshot: The Booking Form Templates panel with Use Template highlighted on the Private Coaching card)*

BCL creates the form, its services, their categories and any sample staff, then opens the form for editing. The form is switched off so nobody can book yet. Before you share it:

1. Change the **Title**, **URL Slug** and **Description** to your own.
2. Rename or replace the sample services and staff, and check their prices and working hours.
3. On the **Payment** tab, choose a **Payment Option**.
4. On the **Form Settings** tab, turn on **Form Active**, then click **Update Booking**.

Booking forms have no **Import JSON**. To copy a booking form to another account, rebuild it there or start from the same template.

## Tips

Before you share the link, check these:

- **Match opening hours to your staff.** A time can only be booked when the form is open and an employee is working. Keep **Operating Hours** and employees' **Working Hours** in line.
- **Use Add day off for holidays.** Days off close the whole form for that date, so you do not have to change the weekly hours.
- **Make a test booking.** In Test Mode, book one slot yourself. It shows in **Bookings** and on the **Calendar** exactly as a customer's would.

## Common issues

### How do I make only Thursday, Friday and Saturday bookable?

Open the form, go to the Availability tab and, under Operating Hours, switch on Open on Thursday, Open on Friday and Open on Saturday with their From and To times. Switch every other day off.

### Can customers choose which staff member they get?

Yes. On the Booking Setup tab, set Staff Selection Mode to Optional (Customer can choose or skip) or Required (Must select staff). With Disabled (No staff selection), BCL assigns the staff.

### I close for lunch from 1 PM to 2 PM. Can I block that hour?

Yes. Under Operating Hours, click Add Slot to give the day two time ranges, for example 9:00 AM to 1:00 PM and 2:00 PM to 6:00 PM.