# Find your orders and receipts

> Bought from a shop that uses BCL? Sign in to the Customer Portal with a one-time code to see your orders, receipts, tickets and downloads.
>
> Source: https://docs.bcl.my/customer-portal-sign-in/

If you paid a shop through BCL, you have an account in its Customer Portal. There you can see every order, download your receipts and invoices, find your event tickets and open what you bought. There is no password: you sign in with a one-time code.

## Open the portal

You can reach the portal from anything the shop sent you after you paid:

- The receipt page: click **Sign in to your account** under your order.

   *(Screenshot: The bottom of a receipt page, with the Sign in to your account button highlighted)*

- The payment email: click **Sign in to My Account**.
- The shop's own address followed by `/customer`, for example `https://yourshop.bcl.my/customer`. This shows only your purchases from that shop.

To see what you bought from every shop that uses BCL in one place, go to [bcl.my/customer](https://bcl.my/customer).

## Sign in with a code

Use the email address or phone number you gave when you paid:

1. Type it in **Email or phone**.
2. Under **Send code via**, choose **Email**, **SMS** or **WhatsApp**, then click **Send code**.

   *(Screenshot: The Customer Portal sign-in page with an email typed in and the Send code button highlighted)*

3. Type the 6-digit code into **Verification code** and click **Verify and continue**. The code works for 10 minutes.

   *(Screenshot: The Verify your code page with the Verification code box and the Verify and continue button highlighted)*

4. No code? After 30 seconds, click **Resend code**. Or click **Change method** and pick another channel under **Send via another channel**.

   *(Screenshot: The Send via another channel list with Email, SMS and WhatsApp options)*

If a few accounts share your phone number, BCL asks you to choose yours first.

## Find an order and its receipt

Once you are in, the portal opens on **Dashboard**, a summary of your orders, tickets and content, a chart of your spending, and **Your merchants**, the shops you have bought from.

*(Screenshot: The Customer Portal Dashboard with Orders, Tickets and Content summaries)*

To get a receipt:

1. Click **Orders** at the top.
2. Use the tabs (**All**, **Paid**, **Pending**, **Completed**, **Cancelled**, **Failed**), the search box or **Filters** to find the order.

   *(Screenshot: The Orders page with the search box, Filters and the status tabs)*

3. Click the order to see its details: items, amounts, payment channel and, for event orders, your tickets.
4. Under **Downloads**, click **Receipt** or **Invoice** to open the PDF. Both are there once the order is paid.

## Tickets, downloads and your profile

The rest of the portal has three more places to look:

| Where | What you find there |
| --- | --- |
| **Tickets** | Your event tickets, with **Checked in** and **Not yet** tabs. |
| **Content** | **Protected content** holds videos, files and pages you unlocked; click **Open** to view one. **Downloads** holds the download links from your paid orders. |
| Your name → **Profile & sessions** | Change your **Full name** or your **E-Invoice address**, then click **Save changes**. Your email and phone number cannot be changed here. Under **Active sessions**, click **Revoke** to sign out a device you do not recognise. |

*(Screenshot: The Content page with the Protected content and Downloads tabs)*

*(Screenshot: The menu under your name, with Profile & sessions highlighted above Get help and Sign out)*

*(Screenshot: Profile & sessions with Personal information, the E-Invoice address and the Save changes button highlighted)*

To leave, click your name and choose **Sign out**.

## Tips

If something does not work, try these:

- **Seeing "No matching purchases at" a shop?** That shop has no payment under the email or phone you typed. Try the other one you might have used, or sign in at [bcl.my/customer](https://bcl.my/customer).

  *(Screenshot: The sign-in page showing No matching purchases at the shop, under Welcome back)*

- **You get 5 tries per code.** After that, ask for a new one.
- **Need help?** Click **Chat with us on WhatsApp** on the sign-in page, or **Get help** in the menu under your name, to message the shop on WhatsApp. On bcl.my/customer, it reaches BCL support instead.

## Common issues

### It says no matching purchases. What do I do?

Use the same email address or phone number you typed when you paid. If you bought from a different shop, sign in at bcl.my/customer instead, which finds purchases from every shop that uses BCL.

### I did not get the code.

Check your spam folder first. After 30 seconds you can click Resend code, or click Change method to get the code by SMS or WhatsApp instead. SMS works for Malaysian (+60) numbers only.

### Can I see where my account is signed in?

Yes. Open your name at the top, choose Profile & sessions, and look under Active sessions. Click Revoke next to any device you do not recognise.