# Your Customer Portal

> Let customers find their own orders, receipts, tickets and downloads in the Customer Portal, and learn where to send them.
>
> Source: https://docs.bcl.my/customer-portal/

The Customer Portal is where your buyers look up everything they bought from you, without a password and without messaging you. BCL sets it up for every account; you only need to tell customers where it is.

## What your customers see

After signing in with a one-time code, a customer sees:

| Page | What it shows |
| --- | --- |
| **Dashboard** | Their total spend, orders, tickets and content at a glance, and the shops they bought from. |
| **Orders** | Every payment to you, with the order details and **Receipt** and **Invoice** PDFs for paid orders. |
| **Tickets** | Their event tickets and whether they have checked in. |
| **Content** | Protected content they unlocked, and the download links from their paid orders. |
| **Profile & sessions** | Their name, the address used on e-invoices, and the devices they are signed in on. |

*(Screenshot: The Customer Portal Dashboard a customer sees after signing in)*

The portal only shows live payments. It never shows Test Mode orders.

## Where customers find it

BCL already links to the portal in the two places every buyer gets:

- The payment email has a **Sign in to My Account** link under the receipt buttons.

   *(Screenshot: The receipt email with the Sign in to My Account link highlighted)*

- The receipt page has a **Sign in to your account** button.

You can also share the address yourself: your BCL domain or custom domain followed by `/customer`, for example `https://<your-subdomain>.bcl.my/customer`. Put it in your WhatsApp auto-reply, your website footer or your order emails.

*(Screenshot: The Customer Portal sign-in page with the Email or phone field and the Send code button)*

## Your address or bcl.my/customer

The same portal opens at two kinds of address, with a different view:

- **Your address + `/customer`** shows only purchases from your shop. People who never paid you live cannot sign in there: they see **No matching purchases at** your shop's name.
- **bcl.my/customer** shows a buyer's purchases from every shop that uses BCL, with a filter to pick one merchant.

*(Screenshot: The sign-in page showing No matching purchases at BCL Documentation)*

Send your own address when you want customers to focus on what they bought from you.

## How customers sign in

Customers type the email address or phone number they used at checkout and get a 6-digit code by **Email**, **SMS** or **WhatsApp**. SMS only works for Malaysian (+60) numbers. The code lasts 10 minutes. Share [Find your orders and receipts](/customer-portal-sign-in/) with customers who need the steps.

## Tips

A few habits save you and your customers time:

- **Help a customer who cannot sign in.** Open their payment under **Transactions** and check the email and phone they typed. A typo at checkout means the code goes to the wrong place.
- **Keep your customer list tidy.** The portal and the [Customers page](/customers/) both match buyers by email address.
- **The help link reaches you.** On your address, **Chat with us on WhatsApp** on the sign-in page opens a WhatsApp chat with the phone number in your **Company Profile**.

## Common issues

### My customers keep asking for old receipts and download links. Can they get them themselves?

Yes. Send them to your address followed by /customer. They sign in with the email or phone number they paid with, using a one-time code, and see all their orders from you, with receipts, invoices, tickets and downloads.

### A customer says they cannot sign in to the Customer Portal. What should I check?

The portal finds buyers by the email or phone number used at checkout. Check the transaction for the exact email and phone, and ask them to use that. The code may also be in their spam folder.

### Why does the portal say no matching purchases when I test it?

The portal only shows live payments. Purchases made in Test Mode never appear, so a test buyer sees No matching purchases at your shop.