# Give your event crew check-in access

> Add door staff with the Crew Event role, limit them to your event, and send them a magic login link so they can check in attendees without a password.
>
> Source: https://docs.bcl.my/event-crew/

Crew are the helpers who scan tickets at the door. Give each one their own login with the **Crew Event** role: they see only [Express Check-in](/event-check-in/) and the participant list, never your sales or settings. Then send them a **magic login** link so they can sign in on their phone without a password.

## Add a crew member

Only the account owner and admins can add crew. Have the helper's name and email address ready:

1. Click your company name at the bottom of the sidebar and choose **Team Member**, then click **Add Team Member**. See [Add a team member](/add-team-member/).
2. Fill in **Name** and **Email**, and choose **Crew Event** in **User Role**.

   *(Screenshot: The Add Team Member panel with a crew member's name and email filled in and User Role set to Crew Event)*

3. Set a **Password** of at least 8 characters. Your crew can sign in with a magic link instead, so they do not need to know it.
4. Under **Event Check-In Permissions**, turn on **Can View Check-Ins** and **Can Perform Check-Ins**.
5. In **Allowed Events for Check-In**, choose the events this person works at. Leave it empty to allow all your events.

   *(Screenshot: Event Check-In Permissions with both switches on and one event chosen in Allowed Events for Check-In)*

6. Click **Create**.

## Send a magic login link

A magic login link signs the crew member straight in, with no password and no two-factor code. To create one:

1. On **Team Members**, open the actions menu at the end of the crew member's row and choose **Magic Login**.

   *(Screenshot: The actions menu on a member's row with Magic Login highlighted)*

2. Click **Generate magic login link**.
3. Under **Link expires in**, choose **1 day**, **7 days**, **30 days** or **Custom** (1 to 365 days), then click **Confirm & generate**.

   *(Screenshot: The Magic Login pop-up with Link expires in set to 7 days and the Confirm & generate button highlighted)*

4. The link appears with its expiry date. Click the copy button next to it and send the link to the crew member in a private message.

   *(Screenshot: The Magic Login pop-up with a new link, its expiry date, the copy and open buttons, and Delete link highlighted)*

When they open the link, BCL signs them in and they can start [checking in attendees](/event-check-in/).

> **Caution**
> Treat the link like a password. Anyone who has it can sign in as that crew member until it expires, and it works more than once. Never post it in a group chat.

## What your crew sees

A crew member signs in with the magic link, or with their email and password at the normal sign-in page. They land on **Event Check-In**, which lists only the events you allowed. The top bar has just two items: **Express Check-in** and **Participants**.

*(Screenshot: A crew member's Event Check-In page with only Express Check-in and Participants in the top bar, and one event)*

**Participants** lists the attendees of their allowed events only, with the ticket, seat and check-in status of each.

*(Screenshot: The Participants list as a crew member sees it, showing only the attendees of Kopi Kampung Coffee Festival 2026)*

## Change or stop a link

Each crew member has one link at a time. Open **Magic Login** on their row to see it and when it expires:

| Button | What it does |
| --- | --- |
| **Regenerate** | Makes a new link with a new expiry. The old link stops working straight away. |
| **Delete link** | Deletes the link after you click **Confirm delete**. The link then opens the sign-in page instead. |

## Tips

A few habits keep the door secure:

- **Give every helper their own login.** Check-ins record who did them, so you can see which door or person checked in each attendee.
- **Choose the shortest expiry that covers the event.** A 1-day link for a one-day event cannot be misused next month.
- **Delete links after the event.** Click **Delete link** for each crew member, or **Remove** them if they will not help again.

## Common issues

### How do I let my crew check in attendees without giving them my login?

Add each helper on Team Members with the Crew Event role, turn on Can View Check-Ins and Can Perform Check-Ins, and choose the event in Allowed Events for Check-In. They only see the check-in pages.

### Can I send my crew a link instead of a password?

Yes. On their row in Team Members, open the actions menu, choose Magic Login and click Generate magic login link. Pick how long it works, click Confirm & generate and copy the link to them.

### The event is over. How do I stop the crew from signing in?

Open Magic Login on their row again, click Delete link, then Confirm delete. The link then opens the sign-in page instead. To remove their access completely, choose Remove in the same menu.