# View and manage event participants

> See everyone who bought a ticket, with their ticket, seat and check-in status, and edit, move, cancel or export participants.
>
> Source: https://docs.bcl.my/event-participants/

The **Participants** page lists every ticket sold, one row per attendee, across all your events. Each row shows the ticket number, order number, attendee, ticket type, seat, status and amount paid.

## Open the participant list

To see who is coming:

1. In the sidebar, go to **Events** → **Participants**.

   *(Screenshot: The Events menu in the BCL sidebar with Participants highlighted)*

2. The cards at the top show the **Check-in Rate**, **Total Revenue**, **Pending Check-in** and **Latest Check-in**. Use the tabs to show **All**, **Active**, **Checked In**, **Cancelled** or **No Show** participants.

   *(Screenshot: The Participants page with its summary cards and status tabs)*

3. Search by name, email or ticket number, or click **Filter** to narrow the list by **Event**, **Ticket Type**, **Check-in**, **Certificate** and more.

   *(Screenshot: The participant table with the Seat of a VIP ticket highlighted)*

To see one event only, you can also go to **Events** → **Events**, click ⋮ on the event's row and choose **Participants**.

## See or change one participant

Each row has its own menu:

1. Click ⋮ at the end of the participant's row.

   *(Screenshot: The row menu of a participant with View Details highlighted)*

2. Choose what to do:

   | Action | Use it to |
   | --- | --- |
   | **View Details** | See the ticket, attendee, participant field answers, event and payment. |
   | **Edit Participant** | Correct the attendee's name, email or phone. |
   | **Mark as Checked-In** | Check them in without the check-in page. |
   | **View Ticket PDF** | Open the ticket with its QR code. |
   | **Move Seat** | Give them another seat in a Reserved Seating event. |
   | **Cancel Ticket** | Cancel the ticket, with a reason. |

   *(Screenshot: The Participant Details panel for ticket C51XR713)*

## Add, import or export participants

At the top of the page, **Add New Participant** adds one person by hand, for example someone who paid at the door. Under **More Actions** you can **Import Participants**, **Export To Excel** or **Print All Tickets**.

*(Screenshot: The More Actions menu with Export To Excel highlighted)*

## Tips

Two habits save time with long lists:

- **Work on many rows at once.** Tick the rows you need, then use **Check-in** to check them in, **Certificates** to issue certificates, or **Manage** to resend ticket emails, print tickets or export them.
- **Export before the event.** A spreadsheet of names, ticket types and seats is a useful backup at the door if the internet is slow.

## Common issues

### Where do I see the answers to my participant fields?

On the Participants page. Click ⋮ on a participant's row, then View Details. Participant fields are saved per attendee here, not on the transaction.

### One order has three tickets. Why are there three rows?

Each ticket is one participant with its own ticket number, seat and check-in status. The Order # column shows which rows belong to the same order.

### Can I add a participant who paid by cash?

Yes. Click Add New Participant at the top of the Participants page and fill in their details.