# Send official WhatsApp templates with Nakwasap Official

> Connect your official Nakwasap WhatsApp number to BCL and send approved WhatsApp templates, filled with the order details, from an automation.
>
> Source: https://docs.bcl.my/nakwasap-official/

Nakwasap Official connects your official WhatsApp Business number (WABA) on Nakwasap to BCL. Add a **Nakwasap Official** step to an automation. BCL then sends one of your approved WhatsApp templates, filled with the order details. For a number linked by QR code, use the **Nakwasap** card instead (see [WhatsApp notifications](/whatsapp-notifications/)).

## Connect Nakwasap Official

You need a Nakwasap account with your official WhatsApp Business (WABA) number connected. Then:

1. In Nakwasap, go to **Settings** → **Developers** and create an API key.
2. In BCL, go to **Platform Setup** → **Integrations**. Click **WhatsApp** to show the WhatsApp cards, then click **Connect** on the **Nakwasap Official** card.

   *(Screenshot: The Nakwasap Official card on the Integrations page with Connect highlighted)*

3. Turn on **Enable Nakwasap Official integration**.
4. Paste the key in **API Key**. BCL loads your official numbers into **Instance Name**.
5. In **Instance Name**, choose the WhatsApp number your templates send from, then click **Verify Connection**.
6. Click **Save Nakwasap Official**.

   *(Screenshot: The Nakwasap Official panel with the API Credentials box highlighted: Enable Nakwasap Official integration, API Key and Instance Name)*

## Add a Nakwasap Official step to an automation

Each step sends one template. To add it:

1. In your automation, click **Add Node** and choose **Nakwasap Official** under **WhatsApp**.

   *(Screenshot: The Add Node menu with Nakwasap Official highlighted under WhatsApp)*

2. Double-click the new step to open **Nakwasap Official Settings**, and type an **Action Name**.
3. Keep the phone variable in **Receiver Phone**, or type a number with its country code, such as `60123456789`.
4. Choose the **Template**. The list shows the approved templates on your official number. If a new template is missing, click the refresh icon next to it.
5. Under **Template variables**, fill each variable with a BCL variable, such as `{order_number}`, or with text. A picture or document header needs a public `https://` link.
6. To check the template, type your number in **Phone Number** under **Send a test** and click **Send**. BCL sends it now, with sample data in the variables.
7. Click **Save Nakwasap Official**, then **Update Automation**, and turn the automation on.

If a variable is empty when the automation runs, BCL sends a dash (`-`) in its place. WhatsApp refuses empty values. Each message shows in the automation's history.

## Common issues

### What is the difference between Nakwasap and Nakwasap Official in BCL?

Nakwasap is for a WhatsApp number linked by QR code. It sends free-text messages from your forms and from the Send Nakwasap automation step. Nakwasap Official is for an official WhatsApp Business (WABA) number and sends only approved templates, from the Nakwasap Official automation step.

### Why is the Instance Name list empty?

The list shows only the official WhatsApp numbers on your API key. Paste the key in API Key first, then click the refresh icon next to Instance Name. If it says No official WhatsApp number on this key yet., connect your WABA number in Nakwasap first.

### Is there a field for my own message in the Nakwasap Official step?

No. Official WhatsApp numbers send approved templates only. Create and get the template approved in Nakwasap, then click the refresh icon next to Template in the step to load it.