# Check a transaction's details

> Open one transaction to see the payer, amount, status, items ordered, answers to your form fields and the Bayarcash reference.
>
> Source: https://docs.bcl.my/transaction-details/

Every transaction has a details panel with the full record: who paid, how much, how they paid and what they bought. Open it when a customer asks about a payment or you need the payment reference.

## Open a transaction

To open the details panel:

1. In the sidebar, click **Transactions**.
2. Find the transaction. See [Find a transaction](/transactions/) for search and filters.
3. Open the actions menu at the end of the row and choose **View Details**.

   *(Screenshot: The actions menu open on a transaction row, with View Details highlighted)*

The **Transaction Details** panel opens on the right. Click **Close** when you are done.

*(Screenshot: The Transaction Details panel showing Overview, Payer Information and Product Details, with Status Description highlighted)*

## What the panel shows

The panel is split into sections. Some only appear when they apply to the transaction:

| Section | What it shows | Appears |
|---|---|---|
| **Overview** | Status, **Order Number**, **Amount**, **Payment Channel**, **Status Description** and the **Form** it came from | Always |
| **Payer Information** | The customer's **Name**, **Email** and **Telephone** | Always |
| **Customer Address** | The delivery address | When your form asks for an address |
| **Submitted Information** | Answers to your form's custom fields | When the form has custom fields |
| **Product Details** | Each item with its **Option**, **Unit Price**, quantity and **Amount**, then the **Total** | Payment forms (called **Ticket Details** for events, **Booking Details** for bookings) |
| **Participant Details** | The attendees | Event forms |
| **Affiliate Information** | The affiliate and their commission | When the sale came through an affiliate |
| **Campaign Tracking** | Where the customer came from | When the link had tracking details |
| **Additional Information** | **Created At**, **Last Updated**, the payment's **Reference Number** and **Transaction ID**, and your **Remarks** | Always, but closed: click its title to open it |

*(Screenshot: The Additional Information section opened, with the Transaction ID highlighted)*

For a manual bank transfer, **Overview** also shows the **Receipt** your customer uploaded. To mark that payment as successful or cancel it, choose **Update Status** in the actions menu. See [Accept COD and manual transfer](/cod-manual-transfer/).

## Other actions

The same actions menu also has:

- **Order Details** for a quick list of items and the delivery address.
- **Resend Email** to send the payment notification again, for successful, failed or cancelled transactions.
- **Download Invoice** for a PDF invoice with the latest payment status.

## Common issues

### A customer says they paid, but the transaction is Pending. What should I check?

Open View Details and note the Transaction ID. Then check the same payment in the Bayarcash Console (https://console.bayar.cash/), which has the bank's final status.

### I added custom fields for each event participant, but I cannot find the answers in the transaction. Where are they?

Answers to per-participant fields are saved with each participant, not with the transaction. Open the Participants page to see them. Per-form fields appear under Submitted Information in the transaction.

### My customer did not get the confirmation email. Can I send it again?

Yes. In the transaction's actions menu, choose Resend Email. BCL sends the notification to you and the customer again.