# Send WhatsApp notifications with Wabot, Wasapbot or Nakwasap

> Connect Wabot, Wasapbot or Nakwasap, then send WhatsApp messages to your customer and admin when a payment succeeds or fails.
>
> Source: https://docs.bcl.my/whatsapp-notifications/

BCL can send a WhatsApp message to your customer, to you, or both, when a payment succeeds or fails. Messages go out from your own WhatsApp number through Wabot, Wasapbot or Nakwasap, so you need an account with one of them.

## Connect Wabot, Wasapbot or Nakwasap

Start in your provider's dashboard ([Wabot](https://app.wabot.my/whatsapp_profile), [Wasapbot](https://dash.wasapbot.my/whatsapp_profile) or [Nakwasap](https://nakwasap.my)): connect your WhatsApp number and copy its credentials. Wabot and Wasapbot give you an **Access Token** and an **Instance ID**. For Nakwasap, create an API key under **Settings** → **Developers** and note the instance name of your connected number. Then, in BCL:

1. In the sidebar, go to **Platform Setup** → **Integrations**.

   *(Screenshot: The Platform Setup menu in the BCL sidebar, with Integrations highlighted)*

2. Find the **Wabot**, **Wasapbot** or **Nakwasap** card. Click **WhatsApp** at the top right to show only the WhatsApp cards. Then click **Connect** on your provider's card. A panel opens with a short setup guide.

   *(Screenshot: The Integrations page filtered to WhatsApp, with Connect highlighted on the Wabot card)*

3. Under **API Credentials**, turn on **Enable Wabot integration** (or **Enable Wasapbot integration**, **Enable Nakwasap integration**).
4. Paste the **Access Token** and **Instance ID**, then click **Verify Connection** above the token. The panel then shows **Connection Successful** with your WhatsApp name.

   *(Screenshot: The Wabot panel with the API Credentials and Verify Connection highlighted)*

   For Nakwasap, the fields are **API Key** and **Instance Name**.

   *(Screenshot: The Nakwasap panel with the API Key field highlighted above Instance Name)*

5. Fill in **Admin phone number** with the number that gets the admin alerts. Every WhatsApp provider shares this number, and a form can send its alerts to a different number.
6. Click **Save Wabot** (or **Save Wasapbot**, **Save Nakwasap**).

   *(Screenshot: The Admin phone number field and the Save Wabot button highlighted)*

The switch on the card turns the provider on or off later. Your credentials stay saved when it is off.

## Turn on notifications for a form

You choose the provider and messages on each form. Payment, event and booking forms have a **Notifications** page. Lead forms have a similar **WhatsApp Notifications** tab under **Additional**.

1. Open the form, for example under **Payments** → **Forms**, and click **Edit**.
2. Click **Notifications**, then the **WhatsApp Notifications** tab. Until a provider is connected, the tab shows **Connect a WhatsApp provider first** and the switches are greyed out. **Manage** next to **WhatsApp Provider** opens the WhatsApp cards on the Integrations page.

   *(Screenshot: The Edit Notification Settings page with the WhatsApp Notifications tab highlighted)*

3. Choose your **WhatsApp Provider**: **Wabot**, **Wasapbot** or **Nakwasap**. A provider that is not connected yet shows **(Not connected)**, and you cannot choose it. Optional: fill in **Admin Phone (Override)** to send this form's admin alerts to a different number.
4. Turn on the messages you want: **Enable Success WhatsApp (Customer)**, **Enable Failed WhatsApp (Customer)**, **Enable Success WhatsApp (Admin)** and **Enable Failed WhatsApp (Admin)**.

   *(Screenshot: The four WhatsApp message switches)*

5. Write each template, or click **Use Default** for a ready-made one. Click **Variables** to see placeholders such as `{name}`, `{amount}` and `{receipt_url}`. Each message can be up to 1,000 characters.
6. Click **Save Notification Settings**.

> **WasapBOM was retired**
> BCL stopped support for WasapBOM in September 2026. If it is still on for your team, **Platform Setup** → **Integrations** shows a **WasapBOM** card marked **Retired**. Click **Switch off** on the card, then **Switch off WasapBOM** in the panel. Connect Wabot, Wasapbot or Nakwasap as above, and choose the new provider on each form.

For more control, use a **Send Wabot**, **Send Wasapbot** or **Send Nakwasap** step in BCL's automations. For example, use it for reminders, or for messages at other moments. See [Send a WhatsApp after payment](/whatsapp-after-payment/).

## Common issues

### How do I set up Wabot, Wasapbot or Nakwasap in BCL?

Connect your WhatsApp number in your provider's dashboard and copy the credentials: Access Token and Instance ID for Wabot or Wasapbot, API Key and Instance Name for Nakwasap. Then go to Platform Setup → Integrations and click Connect on the provider's card. Turn on the integration and paste the credentials. Click Verify Connection, then click Save Wabot (or Save Wasapbot, Save Nakwasap).

### My WasapBOM notifications stopped working. What do I do?

WasapBOM is no longer supported. If it is still on for your team, Platform Setup → Integrations shows a WasapBOM card: click Switch off on it, then Switch off WasapBOM. Connect Wabot, Wasapbot or Nakwasap, then choose the new provider in each form's WhatsApp Notifications tab.

### The WhatsApp settings on my form are greyed out. Why?

No WhatsApp provider is connected yet. The tab shows Connect a WhatsApp provider first. Connect Wabot, Wasapbot or Nakwasap under Platform Setup → Integrations, then reload the form.