Check a transaction's details

Watch the steps

1. 1Transactions
2. 2Open the actions menu at the end of the row
3. 3View Details
4. 4Check the status, amount and payer
5. 5Additional Information
6. 6Transaction ID

Check a transaction's details (0:22)

Every transaction has a details panel with the full record: who paid, how much, how they paid and what they bought. Open it when a customer asks about a payment or you need the payment reference.

Open a transaction

To open the details panel:

1. In the sidebar, click Transactions.

2. Find the transaction. See Find a transaction for search and filters.

3. Open the actions menu at the end of the row and choose View Details.

   

The Transaction Details panel opens on the right. Click Close when you are done.

What the panel shows

The panel is split into sections. Some only appear when they apply to the transaction:

Section	What it shows	Appears
Overview	Status, Order Number, Amount, Payment Channel, Status Description and the Form it came from	Always
Payer Information	The customer’s Name, Email and Telephone	Always
Customer Address	The delivery address	When your form asks for an address
Submitted Information	Answers to your form’s custom fields	When the form has custom fields
Product Details	Each item with its Option, Unit Price, quantity and Amount, then the Total	Payment forms (called Ticket Details for events, Booking Details for bookings)
Participant Details	The attendees	Event forms
Affiliate Information	The affiliate and their commission	When the sale came through an affiliate
Campaign Tracking	Where the customer came from	When the link had tracking details
Additional Information	Created At, Last Updated, the payment’s Reference Number and Transaction ID, and your Remarks	Always, but closed: click its title to open it

For a manual bank transfer, Overview also shows the Receipt your customer uploaded. To mark that payment as successful or cancel it, choose Update Status in the actions menu. See Accept COD and manual transfer.

Other actions

The same actions menu also has:

• Order Details for a quick list of items and the delivery address.
• Resend Email to send the payment notification again, for successful, failed or cancelled transactions.
• Download Invoice for a PDF invoice with the latest payment status.

Common issues

A customer says they paid, but the transaction is Pending. What should I check?

Open View Details and note the Transaction ID. Then check the same payment in the Bayarcash Console, which has the bank's final status.

See it in the steps

I added custom fields for each event participant, but I cannot find the answers in the transaction. Where are they?

Answers to per-participant fields are saved with each participant, not with the transaction. Open the Participants page to see them. Per-form fields appear under Submitted Information in the transaction.

My customer did not get the confirmation email. Can I send it again?

Yes. In the transaction's actions menu, choose Resend Email. BCL sends the notification to you and the customer again.

Related articles

• Find a transaction
• Download or share a receipt
• Accept COD and manual bank transfer
• Export your transactions