View and manage lead submissions

Watch the steps

1. 1Lead Management
2. 2Lead Submissions
3. 3Click a tab to filter: New, Read, Spam or Archived
4. 4Click the menu at the end of a row
5. 5View Details

View and manage lead submissions (0:19)

BCL saves every submission from your lead forms in Lead Submissions. From there you can read each lead, mark spam, and export the list.

Open your submissions

You can see all your leads together, or one form’s leads on their own.

1. In the sidebar, go to Lead Management → Lead Submissions.

   

2. The cards at the top sum up your leads:

   Card	What it shows
   Active Forms	How many of your lead forms are switched on, out of all your lead forms.
   Total Submissions	All submissions so far, and how many are still unread.
   This Month	Submissions this calendar month, compared with last month.
   Read Rate	The share of submissions someone has opened.

3. Click a tab to filter by status:

   Tab	Shows
   All Submissions	Every submission, whatever its status.
   New	Submissions nobody has opened yet.
   Read	Submissions someone has opened.
   Spam	Submissions you marked as spam, and ones BCL’s bot check blocked. Blocked ones have an ID that starts with SPAM-.
   Archived	Old submissions that you archived.

   

Each row shows the Submission ID, Form, Category, Device Type, Browser, Status and when it was Submitted. Use Search and Filter above the table to find a lead.

To see one form’s leads only, open the form under Lead Management → Lead Forms and click the Submissions tab.

Read and sort a submission

Open a submission to see everything the person filled in:

1. Click ⋮ at the end of the row, then View Details. BCL marks a new submission Read as soon as you open it.

   

2. To change its status, click ⋮ on the row again. Then choose Mark as Read, Mark as Unread, Mark as Spam or Archive. The menu shows only the actions that fit the current status.

To change many at once, tick their rows and use the bulk actions menu above the table.

Export submissions

To take your leads into a spreadsheet, export them from the form’s own list:

1. Open the form under Lead Management → Lead Forms, then click the Submissions tab.

2. Click Export All Submissions.

   

3. Choose the columns to include, then click Submit.

   

To export only some leads, tick their rows and choose Export Selected from the bulk actions menu.

Tips

A little routine keeps your lead list useful:

• Check the New tab daily. Leads lose interest fast. The Read Rate card shows whether anyone follows up.
• Archive leads, do not delete them. Archived leads leave your main list, but you can still find them if a customer comes back.
• Let an automation send your leads. An automation with the New Lead Received trigger can email your team. It can also add the lead to Mail Niaga or send it to your CRM. It acts as soon as the lead arrives. See Create an automation.

See it live

• Wholesale and Agent Enquiry: Rempah WangiRempah Wangi Wholesale, a spice wholesaler collecting shop orders and sales agent sign-ups

Common issues

Where do the details people send through my lead form go?

To Lead Management → Lead Submissions. Each form also has its own list: open the form and click the Submissions tab.

See it in the steps

I download a CSV every day and upload it to my mailing list. Can this be automatic?

Yes. Create an automation with the New Lead Received trigger and an Add to Mail Niaga or HTTP Request action. BCL then sends on each new lead as it arrives.

Why are some submissions marked Spam with an ID that starts with SPAM-?

BCL checks every lead form for bots. BCL keeps the submissions that fail the check as Spam, so you can see them. BCL does not treat them as real leads.

See it in the steps

Related articles

• Create a lead form
• Get notified of new leads
• Follow up on new leads automatically
• Send paid orders to your CRM