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Send official WhatsApp templates with Nakwasap Official

Updated

Connect Nakwasap Official (0:21)

Nakwasap Official connects your official WhatsApp Business number (WABA) on Nakwasap to BCL. Add a Nakwasap Official step to an automation. BCL then sends one of your approved WhatsApp templates, filled with the order details. For a number linked by QR code, use the Nakwasap card instead (see WhatsApp notifications).

Connect Nakwasap Official

Section titled “Connect Nakwasap Official”

You need a Nakwasap account with your official WhatsApp Business (WABA) number connected. Then:

  1. In Nakwasap, go to Settings → Developers and create an API key.

  2. In BCL, go to Platform Setup → Integrations. Click WhatsApp to show the WhatsApp cards, then click Connect on the Nakwasap Official card.

    The Nakwasap Official card on the Integrations page with Connect highlighted

  3. Turn on Enable Nakwasap Official integration.

  4. Paste the key in API Key. BCL loads your official numbers into Instance Name.

  5. In Instance Name, choose the WhatsApp number your templates send from, then click Verify Connection.

  6. Click Save Nakwasap Official.

    The Nakwasap Official panel with the API Credentials box highlighted: Enable Nakwasap Official integration, API Key and Instance Name

Add a Nakwasap Official step to an automation

Section titled “Add a Nakwasap Official step to an automation”

Each step sends one template. To add it:

  1. In your automation, click Add Node and choose Nakwasap Official under WhatsApp.

    The Add Node menu with Nakwasap Official highlighted under WhatsApp

  2. Double-click the new step to open Nakwasap Official Settings, and type an Action Name.

  3. Keep the phone variable in Receiver Phone, or type a number with its country code, such as 60123456789.

  4. Choose the Template. The list shows the approved templates on your official number. If a new template is missing, click the refresh icon next to it.

  5. Under Template variables, fill each variable with a BCL variable, such as {order_number}, or with text. A picture or document header needs a public https:// link.

  6. To check the template, type your number in Phone Number under Send a test and click Send. BCL sends it now, with sample data in the variables.

  7. Click Save Nakwasap Official, then Update Automation, and turn the automation on.

If a variable is empty when the automation runs, BCL sends a dash (-) in its place. WhatsApp refuses empty values. Each message shows in the automation’s history.

Common issues

What is the difference between Nakwasap and Nakwasap Official in BCL?

Nakwasap is for a WhatsApp number linked by QR code. It sends free-text messages from your forms and from the Send Nakwasap automation step. Nakwasap Official is for an official WhatsApp Business (WABA) number and sends only approved templates, from the Nakwasap Official automation step.

Why is the Instance Name list empty?

The list shows only the official WhatsApp numbers on your API key. Paste the key in API Key first, then click the refresh icon next to Instance Name. If it says No official WhatsApp number on this key yet., connect your WABA number in Nakwasap first.

The Nakwasap Official panel with the API Credentials box highlighted: Enable Nakwasap Official integration, API Key and Instance NameSee it in the steps
Is there a field for my own message in the Nakwasap Official step?

No. Official WhatsApp numbers send approved templates only. Create and get the template approved in Nakwasap, then click the refresh icon next to Template in the step to load it.

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