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Give buyers access to protected content

Updated

Give buyers access to protected content (0:23)

Protected content does nothing until you link it to something you sell. Link it to a payment form item or an event ticket. Then every buyer who pays gets their own access at once. For people who bought before you linked it, one click gives them access too.

Link content to a payment form item

Section titled “Link content to a payment form item”

This works on payment forms that sell items (Multiple Items). Save the form once so the items exist, then:

  1. Go to Payments → Forms and click Edit on the form.

  2. On the Payment Details tab, click More on the item.

    The List of Items on the Payment Details tab with the More button of the first item highlighted

  3. Under Digital Content, choose one or more contents in Protected Content. The list shows only Active content.

  4. Click Update Item Information.

    The item panel with the Protected Content field highlighted under Digital Content

  5. Click Update Form.

    The Update Form button at the top of the Edit Payment Form page

A small P on the item’s More button shows that the item has protected content. From now on, each paid order for that item gives the buyer access and sends them the access email. If Show on Receipt is on, the receipt also shows the content.

Link content to an event ticket

Section titled “Link content to an event ticket”

Each ticket type can give access to its own content, for example a recording for all tickets and a bonus video for VIP only:

  1. Go to Events → Events and click Edit on the event.

  2. Under Event Tickets, click Edit on the ticket type’s row.

  3. Under Content & Online Access, choose the content in Protected Content.

    The ticket settings panel with the Protected Content field under Content & Online Access highlighted

  4. Click Update Ticket Settings.

Everyone who pays for that ticket type gets access, and the ticket’s Edit button shows a small P. The content’s list row shows how many products and tickets use it in Used In.

Give access to people who bought earlier

Section titled “Give access to people who bought earlier”

A link affects only new orders. To give access to everyone who already paid for the linked items or tickets:

  1. Go to Protected Content, open the menu next to Edit on the content and click Customer Access.

  2. Click Actions, then Grant Buyer Access.

    The Actions menu on the Customer Access page with Grant Buyer Access highlighted

  3. The window shows the number of Eligible Transactions that BCL found. It also shows how many buyers already have access, and which forms or tickets are linked. Turn on Send email notification to buyers if you want each buyer to get their access link by email.

  4. Click Yes, Grant Access.

    The Grant Access to Past Buyers window with the eligible transactions, existing access and linked tickets, and the Yes, Grant Access button highlighted

BCL shows how many buyers got access and how many it skipped because they already had access. The buyers then appear on the Customer Access page.

You can do the same for a whole payment form. In Payments → Forms, open the menu on the form’s row and click Transactions. Then click Grant Content Access above the list. This button gives access to every protected content that is linked to the form’s items.

The Grant Content Access button above a payment form’s transactions

What the buyer gets

Section titled “What the buyer gets”

After a successful payment, BCL:

  • Creates the buyer’s access, with start and end dates from the content’s Access Type.
  • Opens Your Content is Ready! on the receipt, with a button for each content that has Show on Receipt on.
  • Emails them Your Protected Content is Now Available, with a button to each content.

Only successful payments give access. Pending, failed and cancelled orders do not.

Tips

Section titled “Tips”

These habits help you manage access:

  • Link before you launch. Buyers then get access from their first order. You do not need to grant access by hand.
  • For many old buyers, leave the email off. Turn it on only if you want them all to hear about it now. You can resend it later from Customer Access.
  • The copy of an item keeps its links. When you clone a form or an item, the copy gives access to the same content. When you duplicate the content itself, BCL does not copy its links.

Common issues

My customer paid but cannot open the content. What do I check?

Open the content's Customer Access page. If the buyer is not listed, the content is probably not linked to the item or ticket they bought. Link it, then use Grant Buyer Access to give access to everyone who already paid.

The Actions menu on the Customer Access page with Grant Buyer Access highlightedSee it in the steps
I linked content to a product I have sold for months. How do earlier buyers get access? One by one?

No. On the content's Customer Access page, click Actions → Grant Buyer Access. BCL finds every paid buyer of the linked items and tickets, gives them access, and skips anyone who already has it.

The Actions menu on the Customer Access page with Grant Buyer Access highlightedSee it in the steps
Can one ticket give access to several pieces of content?

Yes. The Protected Content field on an item or ticket takes more than one content, and the receipt shows a button for each.

The item panel with the Protected Content field highlighted under Digital ContentSee it in the steps

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