Deliver digital products securely

Watch the steps

1. 1Protected Content
2. 2New Content
3. 3Title
4. 4Content Type
5. 5Show on Receipt
6. 6Create Protected Content
7. 7More
8. 8Protected Content
9. 9Update Item Information
10. 10Update Form

Deliver digital products securely (0:31)

Protected Content keeps your digital product inside BCL and only opens it for customers who paid. Buyers confirm a one-time code (OTP) before they can view it, so a shared link is no use to anyone else. It avoids emails that never arrive and the risk of your WhatsApp number being banned for bulk sending.

Protected Content is an add-on. Without it, you can still send a download link by email.

Create the protected content

Have your video link, file, text or destination URL ready. Then:

1. In the sidebar, click Protected Content, then New Content.

   

2. Fill in Title and, if you like, Description.

3. On the Content Settings tab, choose a Content Type:

   Content Type	What it is	Good for
   Video	A YouTube, Vimeo or Facebook link, or an embed code	Classes and webinars
   Text	Text you type in the Content box	Instructions, a password or a private group link
   File	Files you upload, up to 10 files of 5MB each	Ebooks, templates or ZIP files
   Redirect URL	A link the buyer is sent to	A course or member site elsewhere

   

4. Under Access Control, choose an Access Type:

   Access Type	When customers can open it
   Immediate Access	Straight after paying, with no end date
   Scheduled Access	From the Start Date & Time you set, until the End Date & Time (leave it empty for lifetime access)
   Duration-based Access	For the Access Duration (Days) you set, counted from the purchase date

5. Set Maximum Devices (0 means unlimited) and, for files, Maximum Downloads.

6. Turn on Show on Receipt so the buyer sees an access button after paying.

   

7. Click Create Protected Content.

Link it to a product

Access is given when someone buys an item that the content is linked to. This works on payment form items (Multiple Items) and event tickets.

1. Open the payment form, go to the Payment Details tab and click More on the item. A small P on the button means content is already linked.

   

2. Under Digital Content, pick one or more pieces of content in Protected Content.

   

3. Click Update Item Information, then Update Form.

What the buyer sees

After paying, the buyer sees a Your Content is Ready! pop-up and a View Protected Content button on the receipt.

BCL also emails the buyer a Your Protected Content is Now Available message with an Access Content button for each piece of content, so they can come back to it later.

To open the content, the buyer:

1. Chooses where to receive the code: Email, SMS or WhatsApp, and taps Send Verification Code.

   

2. Types the 6-digit code into Enter Verification Code. The page checks the code as soon as the sixth digit is in, so there is usually no need to tap Verify & Access Content. The code expires in 10 minutes.

   

3. Sees the content, with their access period, view count and device limit at the bottom.

   

If every device slot is in use, the buyer sees Device Limit Reached instead. Tapping Switch to This Device signs out their oldest device and opens the content here.

To check the page yourself, open the content in Protected Content and click Preview.

Rename the receipt button

The button says View Protected Content unless you change it. To rename it, open the form’s Advanced page, stay on the Form Display tab and fill in Protected Content Button Label under Other Labels, then click Save Advanced Settings.

Common issues

My customer paid but cannot open the content. What should I check?

Open the content in Protected Content and look at Customer Access. If the buyer is not listed, the content was probably not linked to the item they bought. Check the Protected Content field under More on that item.

See it in the steps

I linked content to an old product. How do earlier buyers get access?

Access is only created when someone buys. Open the content's Customer Access page, open Actions and click Grant Buyer Access to give past buyers access in one go.

My customer says the device limit is full, but they only use one phone.

Maximum Devices counts devices at the same time, and a different browser counts as a new device. On the Device Limit Reached page they can tap Switch to This Device to sign out their oldest device. You can also free a slot from Customer Access using the Sessions action on that customer.

Related articles

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