Create protected content

Watch the steps

1. 1Protected Content
2. 2New Content
3. 3Title
4. 4Content Type
5. 5Access Type
6. 6Show on Receipt
7. 7Create Protected Content
8. 8Your content is ready to link to a product

Create protected content (0:26)

Each piece of protected content is one thing a buyer can open: a video, a text, a set of files or a private link. You create it once, then link it to the items or tickets that unlock it. You need the OTP-Protected Content add-on.

Create the content

Have your video link, text, files or destination link ready. Then:

1. In the sidebar, click Protected Content.

   

2. Click New Content.

   

3. Under Basic Information, fill in Title, up to 100 characters. Add a Description if you like: buyers see it above the content. Click Variables to add the buyer’s name, order number or access dates.

   

4. On the Content Settings tab, choose a Content Type and add the content. Each type has its own guide:

   Content Type	What you add	Guide
   Video	A YouTube, Vimeo or Facebook link, or an embed code	Protect a video
   Text	Rich text written in BCL	Protect text content
   File	Up to 10 files, 5MB each	Protect files
   Redirect URL	The link buyers are sent to	Send buyers to a private link

   

5. Under Access Control, choose the Access Type and set Maximum Devices (0 means unlimited). Turn on Show on Receipt so buyers see a button for the content on their receipt. See Control who can open your content.

   

6. Click Create Protected Content.

   

The content appears in the list. Nobody has access yet: link it to an item or ticket next.

Check it with Preview

To see the page exactly as a buyer will, click View in the Preview column of the list, or Preview at the top of the content’s edit page. Template variables such as {name} show as they are, because there is no buyer yet.

Manage your content

The list shows every content with its Type, Access, Max Devices, Used In (how many items and tickets unlock it) and Total Access. From it you can:

Action	How
Edit the content	Click Edit
Turn it off for everyone	Switch off Active. Buyers see Content Unavailable until you turn it back on.
Hide or show it on receipts	Use the Show on Receipt switch
See the details and where it is used	Menu next to Edit → View Details
See who has access	Menu next to Edit → Customer Access. See Manage who has access.
Get the Access Finder link	Menu next to Edit → Access Link
Copy it	Menu next to Edit → Duplicate

Use the All, Video, Text, File and Redirect tabs, or Filter, to narrow the list.

Tips

Two habits save trouble later:

• Name content for the buyer, not for you. The title is the button label on the receipt and the heading of the content page. If you want a different name in the access email, set Email Item Name on the Additional Settings tab.
• Switch off Active instead of deleting. Buyers keep their access and their links, and everything works again the moment you switch it back on.

Common issues

I created the content but my buyer cannot see it. What did I miss?

Creating the content does not give anyone access. Link it to a payment form item or an event ticket (see Give buyers access). Buyers who paid before you linked it need Grant Buyer Access.

Why is my content missing from the Protected Content list on the item?

The item's Protected Content field only lists content that is Active. Turn on Active on the content, or its switch in the Active column of the list.

Can I copy a content to make a similar one?

Yes. In the list, open the menu next to Edit and click Duplicate. The copy is named with (Copy), starts inactive, and is not linked to any item or ticket.

Related articles

• What is Protected Content?
• Give buyers access to protected content
• Control who can open your content
• Protect a video