Get Telegram alerts for transactions

Watch the steps

1. 1Platform Setup
2. 2Integrations
3. 3Telegram
4. 4Connect my Telegram
5. 5In Telegram, press Start. The chat shows up here

Get Telegram alerts for transactions (0:19)

The BCL Telegram bot sends you an alert for every transaction in your account, with the customer, form, order number, items and a link to the receipt. You can send the alerts to your own Telegram chat or to a group.

Link the bot from Integrations

The quickest way is the Telegram card in BCL. You need Telegram on your phone or computer.

1. Go to Platform Setup → Integrations. On the Telegram card, click Connect.

   

2. In the panel, click Connect my Telegram for your own chat, or Add to a group to share the alerts with your team. Each link works once and expires after 15 minutes.

   

3. Telegram opens the bot, @bclmy_bot. Press Start, or pick the group.

4. The chat appears under Connected chats in the panel within a few seconds.

From now on, you get a message each time a payment succeeds or fails.

Link the bot by hand

If the buttons do not open Telegram, link the chat with your Merchant ID:

1. In the Telegram panel, click Copy next to the /set line. It copies /set followed by your Merchant ID. The Merchant ID is also on Team → Team Profile, on the Merchant Information tab.

   

2. In Telegram, open the BCL bot at t.me/bclmy_bot and tap START.

   

3. Paste and send the command: /set followed by a space and your Merchant ID, for example /set 1a2b3c4d-....

4. The bot replies that your chat is now linked to your team.

Caution

Anyone who has your Merchant ID can link a chat and receive your alerts. Keep it private and do not post it in groups or screenshots.

Manage alerts from Telegram

The bot understands a few commands, which you send in the same chat:

• /view shows which business the chat is linked to and whether alerts are on.
• /toggle turns alerts off or back on. Confirm with the button in the reply.
• /delete unlinks the chat from your account. Confirm with Delete in the reply.
• /help lists all commands.

Note

Alerts include your customer’s name, email and phone number. Only link chats that the right people can see.

Common issues

Where do I find the ID the Telegram bot asks for?

Go to Platform Setup → Integrations and click Connect on the Telegram card. The panel shows the /set command with your Merchant ID: click Copy and send it to the bot. The ID is also on Team → Team Profile, on the Merchant Information tab.

See it in the steps

The bot says this chat is already linked to a different team. What now?

Each Telegram chat can follow one BCL account. Send /delete to unlink the old account, or use a different chat for this one.

How do I pause Telegram alerts without unlinking?

Send /toggle to the bot and confirm. Send it again to turn alerts back on.

Related articles

• Send WhatsApp notifications with Wabot, Wasapbot or Nakwasap
• Find a transaction
• Check a transaction's details