Send SMS notifications with SMS Niaga

Watch the steps

1. 1Platform Setup
2. 2Integrations
3. 3SMS Niaga
4. 4Enable SMS notifications
5. 5Paste your SMS Niaga API key
6. 6Verify Connection
7. 7Sender ID
8. 8Admin phone number
9. 9Low credit reminder
10. 10Save SMS Niaga

Connect SMS Niaga for SMS notifications (0:33)

SMS Niaga is Web Impian’s SMS service. After you connect your SMS Niaga account, BCL can text your customer, you, or both. BCL sends the text when a payment succeeds or fails. Messages use your own SMS Niaga credit and sender ID.

Connect SMS Niaga

You need an SMS Niaga account with credit. Sign up at smsniaga.com, then copy your API key from the SMS Niaga dashboard. In BCL:

1. In the sidebar, go to Platform Setup → Integrations.

   

2. On the SMS Niaga card, click Connect (Manage once it is set up). The SMS Niaga panel opens on the right.

   

3. Under API Credentials, turn on Enable SMS notifications. Paste your key into SMS API key and click Verify Connection. BCL shows Connection Successful with your current balance. The check also needs the Admin phone number below filled in.

   

4. Optional: click the refresh icon next to Sender ID and choose the sender name your customers see. Leave it on Use default sender to use your SMS Niaga default.

   

5. Under Notifications, fill in the Admin phone number that gets your admin alerts. Or click the arrow icon to copy your team’s phone number.

6. Optional: set Low credit reminder (see below), then click Save SMS Niaga.

   

Later, use the switch on the SMS Niaga card on the Integrations page to turn SMS on or off. You do not need to open the panel.

Turn on SMS for a form

You choose which messages to send on each form. Until SMS Niaga is connected, the tab shows SMS Niaga: Not Ready and the switches are greyed out.

1. Open the form, for example under Payments → Forms, and click Edit.

2. Click Notifications, then the SMS tab:

   Form	Tab
   Payment and event forms	SMS Notifications
   Booking forms	SMS Niaga
   Lead forms	Additional → SMS Notifications, see Lead form notifications

   

3. Turn on the messages you want: Enable Success SMS (Customer), Enable Failed SMS (Customer), Enable Success SMS (Admin) and Enable Failed SMS (Admin). Admin messages go to the Admin phone number in the SMS Niaga panel on Integrations.

4. Write each template, or click Use Default for a ready-made one. Click Variables to see placeholders such as {name}, {amount}, {form_title} and {reference_id}.

5. Click Save Notification Settings.

SMS templates follow SMS Niaga’s rules:

• Up to 160 characters. A longer message uses 2 credits.
• Plain characters only: no emojis, accents or special symbols.
• No links. A message with a URL is not sent, and the credit is not refunded.

Get low credit alerts

BCL checks your SMS Niaga balance once a day. When it falls below your Low credit reminder amount, the team owner gets an email and a bell notification. The email shows the balance and a Top up at SMSNiaga button. If you do not top up, BCL sends a second reminder 3 days later. A final reminder follows 7 days after that. Leave the field empty to use the default shown in it, or type 0 to turn reminders off.

Caution

At RM 0, no SMS goes out. This includes customer receipts. Top up before the final reminder.

Send SMS from an automation

Form notifications only fire when a payment succeeds or fails. For other moments, such as a reminder before a class, use an automation. An automation can also add the customer to an SMS Niaga group for later broadcasts:

1. In the automation’s workflow, click Add Node and choose SMS Niaga under Messaging in the Add Action panel.

   

2. Double-click the new step. In SMS Niaga Action Settings, choose the Action Type: Send SMS or Add Subscriber to Group. If SMS Niaga is not connected yet, a notice links you to Integration settings.

   

3. Fill in the fields and click Save SMS Niaga. Automation actions lists every field.

Tips

A few habits keep your SMS reliable:

• Keep customer messages short and link-free. Put the receipt link in the email or WhatsApp message instead. SMS Niaga drops messages with URLs.
• Use a sender ID your customers recognise. Customers are less likely to ignore a payment message from a familiar name, or take it for spam.
• Check Notification Logs when a customer says nothing arrived. Go to Tools → Notification Logs. It lists every SMS BCL sent, with the recipient and status.

Common issues

The SMS switches on my form are greyed out. Why?

SMS Niaga is not connected yet. Go to Platform Setup → Integrations and click Connect on the SMS Niaga card. Turn on Enable SMS notifications, paste your SMS API key, click Save SMS Niaga, then reload the form.

See it in the steps

My customer did not get the SMS. What do I check?

Check your SMS Niaga credit first: at RM 0 nothing is sent. Then make sure the template has no link, only plain characters, and that the customer filled in a phone number. Tools → Notification Logs shows each SMS BCL tried to send and its status.

How do I stop the low credit emails?

Go to Platform Setup → Integrations and click Manage on the SMS Niaga card. Set Low credit reminder to 0 and click Save SMS Niaga. A top-up also stops them until the balance drops again.

See it in the steps

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