Find a transaction

Updated 7 October 2026

Find a transaction (0:18)

The Transactions page lists every payment made through your forms, payment links and QR codes, newest first. The number next to Transactions in the sidebar is how many are still pending.

Open your transactions

In the sidebar, click Transactions.

The BCL sidebar with Transactions highlighted and its pending count next to it

The cards at the top show your Total Transactions, Successful Amount, Failed Amount and your Top Form.

Filter by status

Click a tab above the table to see one status. Each tab shows how many transactions it has:

Tab	Shows
All Transaction	Every payment
Successful	The customer paid
Completed	Successful payments you have marked as done
Pending	The payment is new or still being processed
Cancelled	The customer cancelled the payment
Failed	The payment did not go through

The Transactions page with its summary cards and status tabs, with the Successful tab highlighted

Search and filter

To find one payment, type in Search at the top of the table. You can search by the customer’s name, email or phone, the Order No, or your remarks.

The Search box above the transactions table, next to Filter and Columns

For more options, click Filter. The Filter transactions panel narrows the list as soon as you pick something, and Reset clears it. You can filter by:

Transaction Period (a date range)
Payment Status, Transaction Type and Payment Method
Form Type, Select Form and Select Item / Ticket
Portal, if you use more than one Bayarcash portal
Min (RM) and Max (RM) for an amount range
Payment Transaction (recurring or one-time), Order Source (affiliate or direct orders) and Has Address
Created By, to see one team member’s transactions

The Filter transactions panel with Transaction Period highlighted

You can also filter straight from a column header, for example Status, Amount or Channel: click the icon next to the column name. See Filter a table from its column headers.

To show or hide columns such as Remarks or Tracking No, click Columns.

Open a transaction

Each row ends with an actions menu. Use it to see the full record, check the items ordered, or get the receipt:

View Details opens the full record. See Check a transaction’s details.
Order Details lists the items, variations and delivery address.
View Receipt and Download Receipt give you the customer’s receipt. See Download or share a receipt.
Download Invoice gives you a PDF invoice with the latest payment status.

The actions menu open on a transaction row, showing View Details, Order Details, View Receipt, Download Receipt and more

To take the list out of BCL, see Export your transactions.

Common issues

My test payments have disappeared from Transactions. Where are they?

Transactions shows only the mode your account is in. With Test Mode on you see test payments, and with it off you see real ones. The Testing Payment filter does not change this. A form whose Payment Mode is Test Mode makes test payments even when your account is live. Switch the mode in Platform Setup → Payment to see the other set.

The Bayarcash Setup tab with the Test Mode switch highlighted

What is the difference between Successful and Completed?

Successful means the payment went through. Completed is a successful transaction that you marked as done with Mark As Completed, for example after you delivered the order.

A payment shows Failed. Why?

Open the transaction and read its Status Description, which often says why. See Check a transaction's details.

The Transaction Details panel showing Overview, Payer Information and Product Details, with Status Description highlighted

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