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Change your password

Updated

Change your password (0:19)

You change your password on the My Account page. Open it from the Account Menu: click your company name at the bottom of the sidebar.

Change your password

Section titled “Change your password”

You need your current password to set a new one:

  1. Click your company name at the bottom of the sidebar to open the Account Menu.

  2. Under Account, click My Account. If no menu opens, clicking your name has taken you straight to the page.

    The Account Menu open above the account card, with My Account highlighted

  3. The Edit Profile page opens. Click the Password tab.

    The Edit Profile page with the Password tab highlighted and the Update Password fields below

  4. Enter your Current Password.

  5. Enter your new password in New Password and again in New Password Confirmation.

  6. Click Save Password.

    The Current Password, New Password and New Password Confirmation fields, with Save Password highlighted

BCL shows Password Updated Successfully and keeps you signed in.

Reset a forgotten password

Section titled “Reset a forgotten password”

If you cannot sign in, reset your password by email:

  1. On the sign-in page, click Forgot password?.

    The BCL sign-in form with Forgot password? highlighted

  2. On the Reset Password page, enter your Email Address and click Send Email.

  3. Open the Reset your password email from BCL and click Reset Password to choose a new password. The link works for 60 minutes.

Add two-factor sign-in or a passkey

Section titled “Add two-factor sign-in or a passkey”

The Security tab on My Account adds extra protection to your account.

To turn on two-factor sign-in:

  1. Click Enable Two-Factor Authentication.

    The Two-Factor Authentication section with the Enable Two-Factor Authentication button highlighted

  2. Scan the QR code with an authenticator app such as Google Authenticator or Authy.

  3. Enter the 6-digit code in Verification Code and click Confirm & Enable.

  4. Click Show Recovery Codes and keep the codes somewhere safe. If you lose your phone, sign in with Use recovery code. Each code works once.

To sign in with your fingerprint, face or a security key instead of a password:

  1. Under Passkeys, type a name for this device in the box, for example MacBook Pro.

  2. Click Register New Passkey and follow your device’s prompt.

    The Passkeys section with a device name box and the Register New Passkey button highlighted

Next time, click Sign in with Passkey on the sign-in page.

Common issues

I forgot my password. How do I get back in?

On the sign-in page, click Forgot password?. Enter your Email Address and click Send Email, then follow the link in the email to set a new password.

The BCL sign-in form with Forgot password? highlightedSee it in the steps
Where did Edit Profile go?

It moved to the Account Menu. Click your company name at the bottom of the sidebar and choose My Account. Your profile, password and sign-in security each have their own tab there.

The Account Menu open above the account card, with My Account highlightedSee it in the steps
A staff member forgot their password. Can I reset it for them?

Yes, if you are an admin. Open Team Member from the Account Menu, open the actions menu on their row and choose Change Password. See Add a team member.

The actions menu open on a Team member's row, showing View Details, Magic Login, Change password and Remove

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